Terms of service

Your agreement with us

A customer’s order or signed agreement with us sets out its plan, fees and any terms particular to it, and takes precedence over these terms where they differ. By using PortOps, users agree to these terms and to use it on their company’s behalf.

Accounts

• Customers are set up by us, and their administrators decide who may use PortOps and what each user may do.
• Users keep their sign-in details to themselves and tell their administrator or us straight away if they think someone else has used their account.
• Customers are responsible for what is done under their users’ accounts.

Acceptable use

When using PortOps, you must not:

• break the law or anyone else’s rights, or enter data you have no right to use;
• try to reach data, accounts or parts of PortOps you have not been given access to, or test, scan or bypass its security;
• upload malicious code, overload PortOps, or use automated tools to extract data from it except through features we provide for that purpose;
• copy, resell or rebuild PortOps, or reverse engineer it where the law allows us to forbid this.

Your data

The information customers and their users put into PortOps remains theirs. Customers allow us to store and process it only to provide, secure and support PortOps, as described in our privacy policy. Customers are responsible for having the right to give us that information, including the details of seafarers, contacts and correspondence, and for its accuracy.

Shared vessel registry. PortOps keeps one shared record for each vessel. Vessel particulars that users enter, such as name, IMO number, flag, type and dimensions, are contributed to that registry and may be shown to other customers. Nothing else a customer records, such as its port calls, clients, prices or notes, is shared, and personal data about vessel owners is never shown to other customers.

Connected services

PortOps can connect to services provided by others, such as Microsoft 365 and Outlook mailboxes and accounting systems. A connection is made only when a user authorises it with that provider, and gives PortOps only the access the user approved. Each provider’s own terms apply to its service, and we are not responsible for services we do not provide. Access can be withdrawn at any time with the provider.

Email that PortOps sends from a connected mailbox is sent because a user asked it to, and the customer is responsible for its content.

AI features

AI features are optional and are turned on by a customer’s administrator. They suggest answers, read documents and look up public information, and they can be wrong or incomplete. Users must check AI output before relying on it or saving it, and customers remain responsible for the decisions they make. AI use is counted in AI credits under the customer’s plan.

Plans and fees

Plans, add-ons and AI credits are set out in each customer’s order and invoiced by us. Features a plan does not include are not available until the plan changes. We may suspend a customer’s access if invoices remain unpaid after we have given notice.

The service

We work to keep PortOps available, secure and up to date, and we improve it over time. We may need to interrupt it for maintenance, and we will try to do so at quiet times. We do not promise that it will be uninterrupted or free of errors.

Intellectual property

PortOps, its software and its design belong to Saxum Technologies. Customers receive the right to use PortOps for their own business while their subscription lasts. If you send us feedback, we may use it to improve PortOps without obligation to you.

Suspension and ending

We may suspend a user or customer that breaks these terms or puts PortOps or other customers at risk, and will explain why unless the law or security prevents us. Customers may stop using PortOps as their agreement allows. When a subscription ends, we return or delete the customer’s information as the agreement sets out.

Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, to the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, business or data, and our total liability to a customer in any twelve months is limited to the fees it paid for PortOps in those twelve months. A customer’s agreement with us may set different limits.

Law

The customer’s agreement with us sets the law that governs these terms and the courts that decide disputes. Without one, these terms are governed by the law of the country in which Saxum Technologies is registered, and its courts have jurisdiction.

Changes and contact

We may update these terms as PortOps changes. We will show the date of the latest version at the top and tell customers about important changes before they apply. Questions about these terms can be sent to admin@port-ops.com.